Refunds and Returns Policy for The CleverStock

Effective Date: 1 January, 2024

1. Overview At The CleverStock, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the terms and procedures for returning products and receiving refunds.

2. Returns

Eligibility for Returns

• Products must be returned within [Insert Number of Days, e.g., 30 days] from the date of purchase.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return Process

1. Initiate a Return: Contact our customer service team at support@thecleverstock.com to initiate a return. Please provide your order number, proof of purchase, and reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
4. Shipping: Ship the item to the address provided in the return instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

Refund Eligibility

• Once we receive your return, we will inspect the item and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be for the purchase price of the item, excluding shipping costs.

Processing Time

• Refunds are typically processed within [Insert Number of Days, e.g., 7-10 business days] of receiving your returned item. However, it may take longer for the refund to reflect in your account, depending on your bank or credit card issuer.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@thecleverstock.com.

4. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@thecleverstock.com and follow the return process outlined above.

5. Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

6. Sale Items Only regular priced items may be refunded. Sale items are non-refundable.

7. Contact Information If you have any questions about our refunds and returns policy, please contact us:

The CleverStock

Email: support@thecleverstock.com