Warranty Information for The CleverStock

Effective Date: 1 January, 2023

 

1. Overview At The CleverStock, we stand behind the quality of our products and are committed to providing our customers with an exceptional experience. Our warranty policy is designed to offer peace of mind and ensure satisfaction with your purchase. This page outlines the terms and conditions of our warranty policy.

2. Warranty Coverage Our warranty covers defects in materials and workmanship under normal use for a period of [Insert Warranty Period, e.g., 1 year] from the date of purchase. During this period, if a product proves to be defective in materials or workmanship, we will either repair the product at no charge, using new or refurbished replacement parts, or replace the product.

3. Warranty Terms

  • Eligibility: To be eligible for warranty service, you must provide proof of purchase.
  • Coverage: This warranty is limited to the original purchaser and is not transferable.
  • Exclusions: This warranty does not cover:
    • Damage due to misuse, abuse, accident, alteration, unauthorized repair, or other external causes.
    • Normal wear and tear, including but not limited to scratches, dents, and cosmetic damage.
    • Products sold “as-is” or with all faults.
    • Damage caused by using the product outside the intended use as described in the product documentation.

4. Warranty Claims Process To make a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@thecleverstock.com to initiate a claim. Please provide your proof of purchase and a detailed description of the issue.
  2. Assessment: Our team will assess the claim and determine if the product is covered under warranty. We may request additional information or photographs of the defect.
  3. Return Authorization: If your claim is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  4. Repair or Replacement: Once we receive the product, we will repair or replace it and ship it back to you at no additional cost. If the product cannot be repaired and an identical replacement is not available, we may offer a similar product of equal value or a refund.

5. Limitation of Liability The CleverStock’s liability under this warranty is limited to the replacement or repair of the product. In no event shall The CleverStock be liable for any incidental, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use the product, or from defects in the product.

6. Amendments We reserve the right to amend this warranty policy at any time. Any amendments will be posted on this page and will be effective immediately upon posting. It is your responsibility to review this page periodically for any changes.

7. Contact Information If you have any questions or need further assistance regarding our warranty policy, please contact us:

The CleverStock

Email: support@thecleverstock.com

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